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Digital Guidebooks

In association with:
Orana Stay.png

A digital guidebook can significantly enhance the guest experience and improve the overall efficiency of your short-term rental business.


Orana Stay is a digital welcome guide and concierge which helps short-term rental hosts and property managers engage and amaze their guests. The tech can be used by any type of accommodation, including short-term rentals. It allows you to market your brand, seamlessly communicate in different languages, and promote both your local area and nearby businesses. Orana Stay helps hosts to elevate the guest experience and increase revenue. 


For further information, click here to listen to the #HCHPodcast featuring Orana Stay’s Founder and CEO, Roger Graham.


Here are several ways in which a digital guidebook can benefit your rental business:


Streamlined communication


A digital guidebook provides a centralised platform for important information, reducing the need for extensive questions from guests. It can cover details such as check-in procedures, house rules, and contact information, streamlining communication and minimising the chances of misunderstandings.


Enhanced guest experience


By offering a digital guidebook, you provide guests with valuable information about both the property and the surrounding area. This can include recommendations for local attractions, restaurants, emergency services, and other relevant details, as well as the option of having direct booking buttons.


Customisation for each guest


Digital guidebooks can be personalised based on the specific needs of each guest. You can include tailored recommendations, instructions, and local tips, making guests feel more welcome and catered to during their stay. Communicating with guests in their own language makes them feel especially welcome and simplifies communication for both sides. 


Accessibility and convenience


Guests can access the digital guidebook at their convenience using their smartphones, tablets, or other devices. This ensures they have the information they need at their fingertips, promoting a hassle-free and enjoyable stay.


Real-time updates


Unlike printed materials, digital guidebooks can be updated in real-time. This is particularly useful for providing the latest information on local events, restaurant openings, or any changes to house rules. Guests can stay informed about relevant updates during their stay.


Efficient check-in and check-out


A digital guidebook can include detailed instructions for the check-in and check-out processes. This reduces the likelihood of guests encountering issues during these critical periods and contributes to a smoother overall experience.


Promotion of eco-friendly practices


Going digital with your guidebook aligns with eco-friendly practices by reducing the need for printed materials. This not only reflects positively on your property in terms of sustainability but also appeals to environmentally conscious guests.


Integration with smart home features


If your property incorporates smart home features, a digital guidebook can serve as a hub for instructions on how to use these technologies. This ensures that guests can fully utilise and appreciate the modern amenities provided. Guidebooks may include a direct booking button which will assist in boosting revenue.


Guest feedback and reviews


Include a section in your digital guidebook where guests can provide feedback or leave reviews. This not only helps you gather valuable insights for improvement but also encourages positive reviews from satisfied guests.


Emergency information


Include emergency contact details, evacuation procedures, and information on nearby medical facilities in the digital guidebook. This ensures that guests are well-prepared for any unforeseen circumstances and can navigate emergencies more effectively.


Integration with booking platforms


If your digital guidebook is hosted online, you can include direct links to your property's booking platform, making it convenient for guests to leave reviews or book a return stay. Guidebooks may include a direct booking button which will assist in boosting revenue.


Branding and personalisation


Use the digital guidebook as an opportunity to reinforce your brand. Include your property's logo, colours, and a personalised welcome message to create a cohesive and memorable experience for guests. Guidebooks allow the branding and personality of your accommodation to shine through with designs only limited by your imagination.

Further reading:


HCH Directory – Digital Guidebooks

Orana Stay (HCH sponsor)

#HCHPodcast: Amaze your guests with a digital guidebook

How Orana Stay can boost the guest experience

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