During a wide-ranging interview, Chesky discussed the future for the world’s behemoth online travel agency, which he sees revolving around the people who use the platform, rather than properties.
“At the end of the day, we’re not just a service, we’re not just a product. What I’d like Airbnb to become is more of a community – more of a global travel community,” said Chesky, the firm’s CEO and Co-Founder.
“And in that community, I imagine everyone will have this really robust profile with this rich identity system, so we know who everyone is and everyone knows who everyone else is – which I think is the foundation of trust. These profiles are really rich with public information and personal information like preferences, and you come to Airbnb not just to find a space but because Airbnb really knows you and understands who you are and what you want.”
Chesky continued: “Eventually, you can go beyond travel – and our job as the company is to be the ultimate host, connecting people to places, homes, experiences, services, and all types of things."
“At the most fundamental level, we bring you together – friends, people from other cultures. If we can bring people together, I think we can reinforce these two core ideas that we’ve had since the day we started. The first is we believe people are fundamentally good, and the other is people are basically 99.9% the same,” added Chesky.