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Maintaining good communication with neighbours near your short-term rental is crucial for fostering positive relationships and preventing potential issues.


Open and transparent communication is key to maintaining positive relationships with neighbours. By addressing concerns promptly, setting clear expectations, and fostering a sense of community, you can create a harmonious living environment for both your guests and neighbours.


Here are some best practices for communicating with neighbours:


Introduce yourself


Personally introduce yourself to your neighbours. Share your contact information and let them know you are the property owner or manager. Establishing a friendly relationship from the start can go a long way.


Provide emergency contacts


Share emergency contact information with your neighbours. This includes a contact number where they can reach you or your property manager in case of urgent matters related to the rental property.


Address concerns proactively


If your neighbours express concerns about noise, parking, or other issues related to the short-term rental, address them proactively. Show that you take their concerns seriously and are committed to finding solutions.


Set clear house rules


Clearly communicate house rules to your guests, especially those related to noise, parking, and other potential sources of disruption. Emphasise the importance of respecting the neighbourhood and being considerate of neighbours.


Provide a 24/7 contact point


Make sure your neighbours have a reliable way to contact you or your property manager at any time. This can be important in case of emergencies or urgent issues outside regular business hours.


Use technology for notifications


Utilise technology to keep neighbours informed. For example, you can use messaging apps or email to notify them of upcoming bookings, events, or any other relevant information.


Establish quiet hours


Clearly define and communicate designated quiet hours for your short-term rental. Inform guests about these hours and ask for their cooperation in maintaining a peaceful environment, especially during evenings and early mornings.


Address parking concerns


If parking is a concern in the neighbourhood, provide clear instructions to guests about where they should park. Consider designating specific parking spaces or providing information about nearby public parking options.


Seek feedback


Encourage open communication by seeking feedback from neighbours periodically. Ask if they have any concerns or suggestions for improvement. This shows that you value their input and are committed to being a responsible property owner.


Host neighbourhood meetings


Consider organising neighbourhood meetings where you can address any questions or concerns neighbours may have. This provides an opportunity for open dialogue and collaboration.


Distribute contact information


Provide your neighbours with contact information for your property manager or a local contact person who can assist with any issues related to the short-term rental.


Comply with local regulations


Ensure that your short-term rental complies with all local regulations and zoning laws. Complying can alleviate concerns and demonstrate your commitment to being a responsible property owner.


Offer incentives


Consider offering incentives to neighbours, such as discounts on your short-term rental or assistance with home maintenance. This can create a positive atmosphere and goodwill within the community.


Stay informed about community events


Keep yourself informed about local community events and activities. Participating in neighbourhood events can help you become an active and positive member of the community.

Further reading:

HCH Directory – Neighbours

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